Because Laura's Wellness Spa is by appointment only your appointment
is time reserved exclusively for you and we request that you
acknowledge and respect our cancellation policy.
If you need to reschedule or cancel an appointment, we require a
minimum of 24-hours notice. If you need to cancel your appointment
you need to call the office at: (909) 798-3992. If we don't
answer leave your information on our answering service.
Please
keep in mind that "No-shows" or last minute cancellations leave our
esthetician with empty appointment times as well as other guests that
can not get in but could have made it.
Because of this,
clients that do not
honor their appointments will be charged a cancellation fee as
follows:
More
than 24 hours notice
Service will be cancelled at no charge
Less
than 24 hours notice
50%
of the service price will be charged
Failure to show
without notice
or same day cancellations
100%
of the service price will be charged
~ Sorry but
Email appointment cancellations are not accepted ~
Please
understand that arriving late may limit the time available for your
treatment, thus lessening its effectiveness and your pleasure.
Your timely arrival is
appreciated.
Arrive
on time or early for your appointment to enjoy the facility.
Know that any sexual solicitations will not be tolerated and we will
report such actions to authorities.
Know
that you may be silent or quietly talkative during your
treatment.
Respect
that the room must be prepared and used for the next client; so know
that you must vacate the treatment room upon completion of service
within a reasonable amount of time.
Do
not bring children and leave them unattended, this is very
disruptive to other spa goers and unsafe for children.
Share public space respectfully with other spa customers. When
in common areas, such as the waiting room, please keep your voices
down in consideration of fellow Wellness Spa customers trying to relax.
Give
the therapist feedback as to your comfort and special troubled
areas.
Your
therapist will keep your body draped during "dry services" and will
only expose the area to be worked upon, however in "wet services"
such as body scrubs you may not be covered in order to reap the
maximum benefits. (Swimsuits or underwear are required)
Know
that you are in a professional spa therapy operation and do not
expect anything other than therapeutic or spa service's.
Allow
the therapist to perform a service as reserved and timed.
Relax…that's
why you are in the spa in the first place.
Give
honest feedback to the therapist if you are unhappy with your
treatment so she has a chance to correct things. If no
feedback is given during your treatment we assume everything went
well.
While we
do not accept personal checks without prior approval, under
California's Bad Check Law, a person who has written a check to
another person or business can be required to pay the amount of the
check and either:
1) A statutory service charge
- or -
2)
A
statutory penalty if the check is returned by the bank due to insufficient funds. We accept Visa, Mastercard, Discover and American Express
Insufficient
Funds Service Charge:
The person or
business that receives a check that has been returned for
insufficient funds can require the drawer to pay the face amount of
the check and a service charge of up to $25 for the first check and
up to $35 for each subsequent check.
Laura's Wellness
Spa is a pollution free zone, therefore smoking is prohibited
anywhere on the grounds.
Please understand that Laura's Wellness Spa is meant to serve as a
place to relax and lose yourself. Hence, the use of mobile phones
or pagers in the facility is highly discouraged.
Your therapist may
terminate the service, without refund, for any use of inappropriate
language or actions.
