We
accept Visa, MasterCard, Discover and American Express
1) I need to cancel or
move my appointment
and how do you prefer I do this?
The "Cancellations"
page goes into great detail of our cancellation policy.
You must call
the office to cancel or move your appointment. (email
cancellations are not accepted)
Please keep in mind that
"No-shows" or last minute cancellations leave our
esthetician with
empty appointment times as well as guests that can not get in that
could have made it. You would be charged for this.
2) Can you service 2 or
more people at a time?
Not
at this time. Laura is the only Esthetician on staff. This one-on-one service ensures
that you will receive the highest level of service possible.
3) Can I purchase a
gift certificate online?
If you want to
order a gift certificate there are a few options:
Email us, call us, or fill-out the form on the secure "Gift
Certificates" page.
4) I can't find my
gift certificate.
Gift certificates are to be treated as cash and are
not redeemable if lost or stolen. Your gift certificate must be
presented at time of appointment.
5)
I want to return my gift certificate.
Gift Certificates cannot be returned
for cash value, only traded-in for product or service(s) up to the value of the
certificate.
6) Do you provide massage
services?
Under Laura's
Esthetics license she is trained to incorporate massage therapy
and muscle toning techniques. Laura is trained in
Lymphatic Drainage, Shiatsu, Acupressure, Reflexology, Chinese
Doin, Effleurage, Petrasage, and Tapotment.
Know that any sexual solicitations will not be tolerated and we
will report such actions to the authorities!
We are not a massage parlor and do not offer any services that
feature only massage. Our muscle toning techniques are designed
to treat certain skin conditions. If you require only
massage, we network with massage therapists in the local area.
7) Can I add a service to
my treatment?
Yes,
ALL treatments are
customizable. Although "package" prices may change depending on
what treatments are added/removed. Be sure to view the "Add-Ons"
and "Ala
Carte'" menus for some ideas!
Arrive
on time or early for your appointment to enjoy the facility.
Know that any sexual solicitations will not be tolerated and we will
report such actions to authorities.
Know
that you may be silent or quietly talkative during your
treatment.
Respect
that the room must be prepared and used for the next client; so know
that you must vacate the treatment room upon completion of service
within a reasonable amount of time.
Do
not bring children and leave them unattended, this is very
disruptive to other spa goers and unsafe for children.
Share public space respectfully with other spa customers. When
in common areas, such as the waiting room, please keep your voices
down in consideration of fellow Wellness Spa customers trying to relax.
Give
the therapist feedback as to your comfort and special troubled
areas.
Your
therapist will keep your body draped during "dry services" and will
only expose the area to be worked upon. (If your treatment
requires the use of a gown provided by Laura's Wellness Spa, swimsuits or underwear are required
to be worn)
Know
that you are in a professional spa therapy operation and do not
expect anything other than therapeutic or spa service's.
Allow
the therapist to perform a service as reserved and timed.
Relax…that's
why you are in the spa in the first place.
Give
honest feedback to the therapist if you are unhappy with your
treatment so she has a chance to correct things. If no
feedback is given during your treatment we assume everything went
well.
